Return & Refund Policy
We want you to be satisfied with your purchase from Unknown Lark INC. This Return & Refund Policy explains when and how you may return items and request a refund.
Eligibility for Returns
- To be eligible for a return, items must generally be unused, in their original packaging, and in the same condition that you received them.
- Due to the nature of fragrance and personal care products, we may not be able to accept returns of opened or used items, except where required by law or in the case of damage or defects.
- Certain items may be non-returnable; any such restrictions will be noted on the product page or at checkout.
Return Window
- Unless otherwise stated, you may request a return within 14 days of the delivery date.
- After this period, we may not be able to accept your return.
Return Process
- To start a return, please contact us with your order number, item(s) you wish to return, and the reason for the return.
- If your return is approved, we will provide instructions for shipping the item(s) back to us.
- Unless the return is due to our error or a defective product, you may be responsible for return shipping costs.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within a reasonable period. Processing times may vary depending on your payment provider.
- Original shipping fees are generally non-refundable, unless the return is due to our error or a defective product.
Exchanges
- In some cases, we may offer an exchange for the same item or a similar item of equal value, subject to availability.
- Please contact us to discuss exchange options.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us as soon as possible with photos and your order details.
- We will work with you to arrange a replacement, exchange, or refund, as appropriate.
Sale or Promotional Items
- Sale or promotional items may be final sale and not eligible for return or refund, unless they are defective or otherwise required by law.
Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Last updated: March 2026